Cancellation Policy classes
The following terms and conditions apply to bookings for classes via our website.
For team group bookings, custom assignments and bookings from other websites check also our general terms and conditions.
Note that we have to prepare our classes, schedule employees, etc. Cancellation implies extra overhead and costs. Your cancelled seat might not be filled on time with an alternative candidate. However if you cancel on time we can refund part of your ticket price.
Read more below regarding our cancellation policy.
Cancel ahead of time & Administration costs
A course or workshop can be cancelled up to 10 working days before the start of the course. In that case you will receive a refund of the ticket fee reduced by € 50 administration costs. To cancel your registration send your request to:
You will receive an acknowledgment by e-mail.
Late cancellation, no show & refund
- If your registration is cancelled by e-mail (email@example.com) within 10 to 3 working days before the start of the course, you will get a refund of 50% of the ticket price.
- If you cancel your participation by e-mail (firstname.lastname@example.org) within 72 hours before the start of the course or in case of a no show there will be no refund.
You can allow someone else to take your seat without extra costs. In that event notify us in advance via the e-mail address mentioned above.
Cancellation by Charmtraders
Charmtraders has the right to cancel the course or workshop due to insufficient participation, illness or other form of force majeure. In such cases the customer will receive a notification by e-mail and the ticket for the workshop will be refunded.